by Anthony | 09 Apr, 2014 | Blog, Challenges
Q: What do buyers of business services really want? Q: How do they make decisions? Q: What’s the best way to deepen the business relationship, generate referrals and grow revenues? These are some of the questions that business-owners and executives struggle with every...
by Anthony | 16 Dec, 2013 | Blog, Challenges
You know that agent-turnover is costly. It impacts your budget, your performance, your morale, HR and training – and it affects your customers. But for decades, people have maintained that high-turnover on the frontline is as inevitable as death and taxes. But...
by Anthony | 04 Jan, 2013 | Blog, Challenges
We understand your challenges. We know what it takes to maintain the crucial balance between customer expectations (hope) and service delivery (reality). We recognise the constant pressure to do more, with less, and faster, whilst nurturing that elusive ideal of...
