by Anthony | 24 Feb, 2014 | Blog, Our Perspective
In our view, recruitment/talent acquisition is a critical function for every business. It is the principal conduit by which every individual buys into the the culture and the values – and gets on-board. It identifies, sources and supplies the people, and their...
by Anthony | 06 Feb, 2014 | Blog, Our Perspective
These days, merely satisfying customers, even by over-delivering on their rational requirements, only represents table-stakes for the more-advanced organisation. So why waste time surveying your customers, about how satisfied they are with your products and services,...
by Anthony | 16 Dec, 2013 | Our Perspective
These are the principal framework-elements that impact the Customer Experience Ecosystem. Any one of these ten levers can alter the customer’s outcome.
by Anthony | 10 Dec, 2013 | Our Perspective
It is quite common, in today’s resource-stretched, hyper-competitive business, to encounter the mantra of a customer-focused service-model. Throw-aways, like “walk in the customer’s shoes” or “the customer is king”, are ten-a-penny...
by Anthony | 04 Dec, 2013 | Blog, Our Perspective
Forrester Research, in their report “Why Customer Experience? Why Now? (Published: October 4, 2011; Updated: May 10, 2013), refer to customer experience as “The Strategic Imperative Your Company Can’t Afford To Ignore”. In their Executive...
