by Anthony | 03 Feb, 2014 | Blog, Our Services, Workshops
Improve Service to Improve the Experience Enhancing the customer service experience, by implementing a Voice of The Customer (VoC) programme, has become critical for many companies as they are increasingly challenged by evolving competitors, new technologies and...
by Anthony | 13 Dec, 2013 | Our Services
How many times have you sat through an improvement training session and thought to yourself, “Okay, so this looks all well and good in the classroom, but I bet if I get this trainer with any one of my improvement-teams then the project will look nothing like...
by Anthony | 11 Dec, 2013 | Assessments
The purpose of the Customer Experience Maturity Model (CEMM) is to provide a framework for service organisations to evaluate where they stand in their experience-delivery capabilities – in other words, it’s an analysis of what the customer experience outcome of...
by Anthony | 11 Dec, 2013 | Assessments
Sometimes, what you need, first and foremost, is simply an objective perspective. Service challenges come in many shapes and sizes and so there is no one-size-fits-all solution. At StratMetrix, our mission is to impact your customer success-metrics of satisfaction,...
by Anthony | 04 Mar, 2013 | Blog, Our Services
“The ability to understand and recognise Service Excellence is paramount because it enables practitioners to make judgements and identify where improvement is needed in order to achieve successful customer outcomes. These outcomes create value for the customer, as...
