by Anthony | 08 Feb, 2014 | Blog, Why
Some of the benefits of Customer Experience Improvement, that your organisation can reap, can include: Improved Service Improving the customer experience, i.e. improving service delivery across all touch-points, drives outstanding business performance By delivering...
by Anthony | 18 Mar, 2013 | Blog, Why
As we claw our way out of the downturn, and if you are of the same view as the majority of other senior execs around the world, then you will empathise with this recent finding by Gartner: “the focus for 71%of business leaders is a return to revenue growth” One...
