VoC Workshop
Improve Service to Improve the Experience
Enhancing the customer service experience, by implementing a Voice of The Customer (VoC) programme, has become critical for many companies as they are increasingly challenged by evolving competitors, new technologies and empowered customers.
Consequently, we have developed a series of comprehensive workshops and training courses that assemble and distill years of industry experience into practical knowledge which can be learned, and actioned, for an immediate bottom-line impact.
Learning and Development
Our workshops, show companies how to implement proven best-practices, strategies, processes and metrics to meet these challenges and achieve their goals. So, whether you need assistance with strategic planning and goal setting, gathering monitoring or analysing your feedback data, developing and executing action planning, we can provide the tools and knowledge that enable learning and development.
Dedicated Interactive Workshop Programmes
Our dedicated workshops are customised to meet your organisation’s specific needs. These content-rich workshops focus on the key elements that senior management, executives and operational personnel need in order to optimise and drive business results. The on-site delivery of each course emphasises best practice and enables your team to apply the concepts presented using practical, real-world examples.
Roll-up your sleeves and work with us on your specific challenges. Take away a validated plan, a fresh perspective and a set of strategic planning and decision-making tools that you can immediately put into action.
These workshops are ideal for executives as well as individual contributors who are responsible for improving the Customer Experience. We use a combination of presentations, group discussions, small group exercises and individual projects to help participants learn and apply leading-edge practices.
Our workshops:
- will take your team beyond theory and into practical, real-world action with on-going support from a dedicated consultant
- enable an incremental and cumulative improvement-approach to experience transformation and excellence
- cater for every proficiency level – basic, foundational, intermediate and advanced
Modules covered can include:
- Strategy
- Customer Understanding
- Service Understanding
- Solution Design
- Execution/Implementation
- Measurement
- Evaluation
- Closing the Loop
- Governance
- Culture
This workshop is available on-site, tailored to your company’s scope and requirements.
Check us out and, when you’re ready, let us know how we can help your teams to create and leverage your VoC programme as a core competitive advantage.