by Anthony | 16 Apr, 2013 | Blog, How
What is the CustomerExperienced Programme? The CustomerExperienced Programme is a project-based, improvement programme for team-leaders and team-members who wish to effectively initiate, progress and complete service-improvement projects It delivers an improvement...
by Anthony | 18 Mar, 2013 | Blog, Why
As we claw our way out of the downturn, and if you are of the same view as the majority of other senior execs around the world, then you will empathise with this recent finding by Gartner: “the focus for 71%of business leaders is a return to revenue growth” One...
by Anthony | 04 Mar, 2013 | Blog, Our Services
“The ability to understand and recognise Service Excellence is paramount because it enables practitioners to make judgements and identify where improvement is needed in order to achieve successful customer outcomes. These outcomes create value for the customer, as...
by Anthony | 21 Feb, 2013 | Blog, How
Do you want to improve operational performance across your organisation? Then make sure that the whole organisation – Strategy, Marketing, Sales, Service, HR, etc. – is aligned behind the Customers’ needs. Alignment is the key to business performance...
by Anthony | 04 Feb, 2013 | Blog, How
The purpose of this framework is to give you an actionable approach – to Service Experience Improvement – that delivers tangible, measurable improvements to customer retention, loyalty and profitability. It takes you, in a closed-loop, through the phases...
