by Anthony | 09 Apr, 2014 | Blog, Challenges
Q: What do buyers of business services really want? Q: How do they make decisions? Q: What’s the best way to deepen the business relationship, generate referrals and grow revenues? These are some of the questions that business-owners and executives struggle with every...
by Anthony | 24 Feb, 2014 | Blog, Our Perspective
In our view, recruitment/talent acquisition is a critical function for every business. It is the principal conduit by which every individual buys into the the culture and the values – and gets on-board. It identifies, sources and supplies the people, and their...
by Anthony | 22 Feb, 2014 | Blog, How
As most executives will appreciate, the definition of success, for a commercial enterprise, is typically based upon an increase in revenue and/or profit. What is less well-appreciated, however, is that the cost-cutting, downsizing and various other rationalisation...
by Anthony | 08 Feb, 2014 | Blog, Why
Some of the benefits of Customer Experience Improvement, that your organisation can reap, can include: Improved Service Improving the customer experience, i.e. improving service delivery across all touch-points, drives outstanding business performance By delivering...
by Anthony | 06 Feb, 2014 | Blog, Our Perspective
These days, merely satisfying customers, even by over-delivering on their rational requirements, only represents table-stakes for the more-advanced organisation. So why waste time surveying your customers, about how satisfied they are with your products and services,...
by Anthony | 03 Feb, 2014 | Blog, Our Services, Workshops
Improve Service to Improve the Experience Enhancing the customer service experience, by implementing a Voice of The Customer (VoC) programme, has become critical for many companies as they are increasingly challenged by evolving competitors, new technologies and...
