by Anthony | 11 Dec, 2013 | Assessments
The purpose of the Customer Experience Maturity Model (CEMM) is to provide a framework for service organisations to evaluate where they stand in their experience-delivery capabilities – in other words, it’s an analysis of what the customer experience outcome of...
by Anthony | 11 Dec, 2013 | Assessments
Sometimes, what you need, first and foremost, is simply an objective perspective. Service challenges come in many shapes and sizes and so there is no one-size-fits-all solution. At StratMetrix, our mission is to impact your customer success-metrics of satisfaction,...
