Sometimes, what you need, first and foremost, is simply an objective perspective.
Service challenges come in many shapes and sizes and so there is no one-size-fits-all solution. At StratMetrix, our mission is to impact your customer success-metrics of satisfaction, retention, loyalty and profitability. To this end, all of our client engagements start with, and some end with, an assessment of their service effectiveness.
Amongst other things, StratMetrix can evaluate and report on the effectiveness of your:
- Customer Strategy
- Service Execution Processes & Methodology
- Service Leadership & Coaching
- Customer Results Monitoring & Reporting
- Service Personnel Motivation & Compensation
- Assessment, Recruitment, Training, Coaching & Development of Service Personnel
The assessment scope can be as specific, or as comprehensive, as your situation requires.
Once completed, you will know exactly what opportunities and/or challenges exist for improving the service-experience.
This assessment also provides our team with the information necessary to customise the StratMetrix Customer-Experienced Programme for your unique environment.
And when you’re ready to talk about how we can help your team, just let us know.