You know that agent-turnover is costly. It impacts your budget, your performance, your morale, HR and training – and it affects your customers. But for decades, people have maintained that high-turnover on the frontline is as inevitable as death and taxes. But what if there was another way?
- What if you could dramatically reduce the churning of your sales & service people?
- What if you never had to worry about meeting service-levels again?
- What if your best-performing people stayed with the organisation, not because they had to – but because they wanted to?
- What if you could radically increase the productivity of your frontline?
Fantasy? Not at all, it is absolutely possible to lower turnover, and increase productivity, significantly, and we can show you how.
Sales & service people will leave, whether of their own volition or involuntarily, when they fail to perform to expectation. But when high-turnover and low-productivity become routine, something is broken in your system. And it isn’t a people problem.
At StratMetrix, we understand the underlying requirements that drive efficient & effective service. We know what the root-cause of performance-failure is and we can help you fix it. This will also significantly reduce the burden that high-turnover and low-productivity is placing on your entire organisation.
Feel free to look around, and when you’re ready to talk about how we can help your team, just let us know.